Types of Data We Collect
Information that You Provide to Us
In order to facilitate use of the Service, Spoiler Alert and its third party service providers collect several types of personal information from you, including your name, email address, telephone number, the name and type of your business, and your business address and website that allows you to be identified on your Spoiler Alert account (“Account”). Further, some users may be required to input additional information to confirm nonprofit taxation status.
Information from Your Use of the Service
When you use the Service, there are several types of information that Spoiler Alert and its third party service providers collect from you. These include information about other users with whom you interact on the Service, the timing of those communications, your product listings, and transactions that you conduct on the Service.
Spoiler Alert may also automatically collect, and is able to view, information about your computer hardware and software. This information may include: your IP address, geographical information, browser type, device identifiers, access times and referring website addresses. We store specific location information on the origin and destination associated with a transaction. This information is used for purposes such as the operation of the Service, improving users’ ability to view each others’ locations before or during a transaction, to maintain quality of the Service, and to provide general statistics regarding use of the Service.
Information from your Application
The Service is primarily powered through use of a web application. Spoiler Alert and its third party service providers may collect technical information about your device, operating system, and software in order to facilitate use of the Service and provide product updates.
What Personal Information is Used For
We collect your Personal Information to be used in a number of ways. Foremost, we use this information in order to facilitate your use of the Service, respond to your inquiries, to investigate user disputes or transactions, and manage your account information. Additionally, your information helps us to better understand the use of the Service in order to make improvements, run data analytics, and perform a number of internal business functions.
When Personal Information is Shared with Third Parties
We use a number of third party companies to facilitate the use of the Service, including to host the Service, communicate with other users, provide additional functionality, track analytics, process payments, provide security, or perform other services. We may provide these service providers with access to user information, including Personal Information. Personal Information is only used to the extent needed for these third parties to provide their services, and they are obligated not to disclose or use Personal Information for any other purpose.
When and How Other Users Can Contact You
Your personal contact information is not shared with other users until you confirm that you wish to enter into a transaction with another user to supply or receive goods (“Transaction Confirmation”). After a Transaction Confirmation, a user may be given a message with the other user’s business and contact information.
When and How Spoiler Alert Can Contact You
Spoiler Alert may also contact you in a number of ways. Such contact will occur primarily through email but occasionally through telephone or physical mail. Your Account is required to have a valid email address that can be reached with information about the Service or other support. Certain emails, including notifications, confirmations, or correspondence with the Spoiler Alert support team are non-promotional (“Administrative Material”). You cannot opt-out of receiving Administrative Material without removing your Account.
We may also contact you with newsletters or promotional information (“Promotional Material”). When you register for an Account, you may be subscribed to such Promotional Material unless you choose to opt-out of such subscription. You can opt out of receiving Promotional Material by contacting the Spoiler Alert team.
How This Data Gets Secured
Spoiler Alert encrypts sensitive information and other personal information using commercially reasonable, industry-wide practices. All data handled by the platform is encrypted in transit and at rest with TLS 1.2. Spoiler Alert’s products and professional services are trusted and in-use by some of the world’s largest food and CPG brands.
Spoiler Alert will retain your information only as long as needed in order to provide the Service or as long as your Account is active. However, Spoiler Alert will also retain and use your information as long as needed to fulfill its legal obligations and enforce its agreements. You may inform the Spoiler Alert team about requests or changes related to your Personal Information, and we may update or delete your personal data accordingly.
Spoiler Alert does not direct its services towards children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. If we discover that such information has been added by someone under the age of 13, we will delete this information. If you are under the age of 13, please do not use the Service or provide us with any personal information.
If you have any questions about your information or about this policy in general, please contact the Spoiler Alert team at firstname.lastname@example.org