Spoiler Alert adds Art Dirik as Vice President of Customer Success
Boston technology company welcomes industry veteran with deep supply chain, analytics, and SaaS experience
Boston, MA — November 13, 2018 — Spoiler Alert, the leading provider of tech-enabled solutions that help food businesses reduce the financial impact of unsold inventory, has announced the addition of Art Dirik, formerly the Chief Customer Officer of Profitect, as Vice President of Customer Success.
“The success and experience of our customers is a top priority for Spoiler Alert. We are working with industry leaders to implement best-in-class inventory management programs, and we are committed to continuing to find new ways to deliver value to our customers,” said Ricky Ashenfelter, CEO of Spoiler Alert. “Art has a long track record of helping sophisticated enterprises solve complex supply chain problems. We are thrilled to have him join our team and help us scale our customer success operations and impact across the industry.”
Dirik brings more than 25 years of customer-centric experience within the supply chain software, retail analytics, and professional consulting industries, working with leading Fortune 500 companies, including Ahold Delhaize, Carrefour, Walgreens, Wendy's, ASDA, IBM, and DuPont. He will join the company’s leadership team to drive continued value for Spoiler Alert’s customers and partners.
Before joining Spoiler Alert, Dirik was the Chief Customer Officer at Profitect, a provider of SaaS-based prescriptive analytics tools for retailers. At Profitect, he built and scaled their customer success team and processes during a period of 200+ percent year-over-year growth and achievement of numerous industry awards, including ranking #1 on the Retailer Info Systems (RIS) Leaderboard. Previously, Dirik served as Vice President of Technology and Product Leadership at Nielsen, where he was responsible for leading the Global Assortment and Merchandising Solutions business segment, and Senior Vice President at IRI, where he led Customer Loyalty Analytics SaaS Operations for food retailers and CPG manufacturers. Dirik also spent time leading large-scale enterprise supply chain, transportation, and logistics solution implementations at Demantra (acquired by Oracle in 2006) and i2 Technologies (acquired by JDA Software in 2009). Dirik holds an MBA and Master's in Information Systems from Boston University, as well as a BS in Mechanical Engineering Technology from Wentworth Institute of Technology.
"I am thrilled to join a company that is experiencing such exciting growth and already driving value for industry leaders with innovative solutions,” notes Dirik. “Spoiler Alert is a clear thought leader in this emerging market, and I'm looking forward to building on this and advancing the value we deliver to customers through bottom line results and addressing the food waste challenges that persist across the supply chain.”
About Spoiler Alert
Spoiler Alert is a Boston-based technology company that helps food businesses manage unsold inventory. Spoiler Alert works with operators of food distribution centers and partners with companies such as Sysco and HelloFresh through a software and services model that enables item-level tracking and reporting of food recovery and waste diversion activities, while facilitating food donations, discounted sales, and organics recycling to local, regional, and national networks of outlets. Born out of MIT in 2015 and named to the 2018 Top Green Providers list by Food Logistics magazine, Spoiler Alert is backed by leading food, supply chain, and technology investors. For more information, visit spoileralert.com.
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